COVIDSafe 2023
Australian Open 2023 promises to rally together fans of all kinds, with the return of crowd favourite experiences plus all-new attractions. As AO22 approaches, we are working in close partnership with the Victorian Government to ensure that all aspects of your event experience are consistent with latest public health expectations
Here’s what we’re doing to keep AO23 safe
Check-in: Check-in at the entry and wherever you see a QR code across the precinct
Wash your hands properly and sanitise regularly at one of our many sanitiser stations
Giving you space: We encourage you to maintain 1.5m distancing where possible
Vaccination requirements
In line with the latest Government guidelines, all patrons aged 12 years and over must be fully vaccinated against COVID-19 or have a valid medical exemption. Full requirements regarding acceptable evidence that you are fully vaccinated against COVID-19 by a COVID Vaccine or that you have a valid medical exemption are detailed in our ticketing T&Cs here.
Book with Confidence
Book a ticket to AO23 knowing that with our Booking Protection, you’re automatically covered against a range of COVID-19 related disruptions like border closures, lockdowns, the need to isolate and more. We understand we’re living in uncertain times and are doing everything we can so you can start making plans again.
FAQs
Are patrons required to show proof of COVID-19 vaccination?
In line with the latest Government guidelines, all patrons aged 12 years and over must be fully vaccinated against COVID-19 or have a valid medical exemption.
On arrival, you will be asked to check-in using the Service Victoria app and show AO team members your COVID-19 digital vaccination certificate (or have a valid medical exemption). To make things as easy as possible for you and our staff, we ask that you please link your COVID-19 digital certificate to the Service Victoria app well before your visit. Full requirements regarding acceptable evidence that you are fully vaccinated against COVID-19 by a COVID Vaccine or that you have a valid medical exemption are detailed in our ticketing T&C’s here
Can I attend the Australian Open 2023 with a valid medical exemption?
If you have a valid medical exemption which exempts you from receiving a COVID Vaccine, the only acceptable evidence is a valid Australian Immunisation Register immunisation medical exemption form.
Do I have to ‘check-in’?
Yes, you will be required to check-in upon entry to the Australian Open 2023 and in specific hospitality areas.
Are AO23 patrons required to show proof of COVID-19 vaccination?
In line with the latest Government guidelines, all patrons aged 12 years and over must be fully vaccinated against COVID-19 or have a valid medical exemption.
On arrival, you will be asked to check-in using the Service Victoria app and show AO team members your COVID-19 digital vaccination certificate (or have a valid medical exemption). To make things as easy as possible for you and our staff, we ask that you please link your COVID-19 digital certificate to the Service Victoria app well before your visit. Full requirements regarding acceptable evidence that you are fully vaccinated against COVID-19 by a Covid Vaccine or that you have a valid medical exemption are detailed in our ticketing T&Cs here.
If I cannot provide proof of vaccination, what are my options?
If you cannot produce proof of vaccination or a valid medical exception, you will be denied entry into the Melbourne Park Precinct.
In line with the latest Government guidelines, all patrons aged 12 years and over must show proof of vaccination or a valid medical exemption in order to enter the Melbourne Park Precinct.
Please note refunds will not be given to patrons who fail to produce a valid proof of COVID-19 vaccination or valid medical exemption. For further information on the entry requirements please read our Ticket Conditions of Sale and Entry.
Do children have to be vaccinated to attend the AO22?
All patrons aged 12 years and over must show proof of vaccination or a valid medical exemption in order to enter the Melbourne Park Precinct.
All persons 14 years old and younger must be accompanied and supervised by a parent or guardian (18 years of age or over) at all times in accordance with our Ticket Conditions of Sale and Entry.
What happens if I do not have a smartphone to show my COVID-19 vaccination certificate?
If a Patron does not have a smart phone they may bring printed copies of their vaccination or exemption certificate or statement, together with Photo ID, provided they are in the accepted Government form for proof of vaccination or exemption.